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Student Holds

The following are holds that may impact a students registration, transcript and diploma request.

Here are brief descriptions along with the contact information for assistance on hold removal. 

CodeDescriptionReasonContact
LPFLate Payment FeePayment not received by billing statement deadline. $100 late payment fee assessed to the student's account OneStop@explore-biography.com
408-551-1000 
PAYPrepayment Student is required to prepay for enrollment. Some prepayment holds require guaranteed funds. OneStop@explore-biography.com 408-551-1000
RCKReturned PaymentPayment returned by payers' banking institution. A $25 non-refundable fee will apply. Bursar's Office
408-554-4424 
OAGOnline AgreementAnnually read and accept the Online Agreement before proceeding to ecampus. Bursar's Office 408-554-4424
RPPReturned PaymentOnline payment plan payment returned by payers' banking institution. A $25 non-refundable fee will applyand payment plan can be cancelled.Bursar's Office 408-554-4424
DELDelinquent Account

Account balance is over 60 days past due 

Credit Counseling 408-554-4620 
BURBursar Office HoldThis hold will prevent online payments. Contact the Bursar's Office to discuss account and payment options.Bursar's Office
408-554-4424 

Important Information

  • For delinquent holds to be removed, the overdue bill must be paid. Depending on the form of payment, the hold will be released promptly.
    • For cash or cashiers check, the hold will be released within 24 business hours
    • Online Payment will take 7 calendar days
    • Personal check payment will take 14 calendar days
  • Some payment holds cannot be paid on-line, please call for more information.
  • For poor payment histories, some account holds will remain even after a guaranteed fund payment.
  • Holds placed by departments other than Enrollment Services Center (OneStop@explore-biography.com) or the Bursar's Office, contact the department for more information.